Responsibility
- Model data in order to create quantitative models to measure how support initiatives help drive user success with the product.
- Design, develop and complete analyses for regular user insights and strategic deep dives.
Scale operation and support processes through data insights and reporting automation.
- Build consensus by facilitating broad collaboration with clear communication and documentation.
- Work with cross-functional stakeholders to gather requirements, manage implementation, and drive delivery of projects.
Minimum qualifications:
- Bachelor's degree in mathematics, statistics, economics or computer science or equivalent practical experience.
- 4 years of experience in an analytical field.
- Experience with database languages (e.g., SQL), and statistical software (e.g., R, Python).
- Experience with data consulting and translating business questions into analyses, and analysis results into recommendations.
Preferred qualifications:
- Master’s or other advanced degree in engineering or technical/scientific field of study.
- 3 years of industry experience in a consumer-internet, web analytics, or closely related analytics role.
- Ability to understand the implications of data analysis and build a strategic story from this data.
- Data analysis skills in a business context with experience successfully presenting large data sets in a clear and compelling manner that inspires action.
- Demonstrable organizational and project management skills, with the ability to manage multiple projects with competing priorities.
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