Sales Operations Analyst APAC
Singapore, Singapore
Founded in August 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover and book unique accommodations from around the world - online or from a mobile phone or tablet. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 34,000 cities and 191 countries. And with world-class customer service and a growing number of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, and are passionate about the company and our values.
Airbnb is putting together a highly motivated, global sales and customer success team to further the Airbnb mission of providing inspiring travel experiences for our hosts and guests. For this team and the businesses or categories they support to be successful, Airbnb is building a RevOps platform that connects Marketing, Sales Operations, Enablement and Strategy across the full customer lifecycle.
As a Sales Operations Specialist, you will have strong strategic mindset and communications skills and collaborate with cross-functional stakeholders to drive critical business decisions. The candidate should also be able to handle highly sensitive, confidential, and non-routine information, have attention to detail, be open minded to challenge the status quo and work on a rapidly changing organization while inspiring excellence from himself/herself and business partners. You will support the respective senior regional stakeholders on multiple initiatives across managing performance, defining local market sales strategies, building sales playbooks across the customer lifecycle or rolling out enablement initiatives. You should be familiar with a variety of sales methodologies, best practices, sales metrics and sales cycles.
RESPONSIBILITIES
Work with the regional teams to create a cadence and culture of performance management against monthly and annual targets. Identify reporting issues, gaps in processes, and drive timely resolution.
Develop and monitor metrics, dashboards and reporting tools to improve sales productivity and efficiency across the customer lifecycle
Driving strategic planning processes through data-driven recommendations (e.g. customer segmentation, headcount, financial and territory planning, sales goal setting)
Support Regional Leads & Market Managers in drafting and executing market strategies and programs. Partner with data science to size markets/products, opportunities, and measure ROI.
Own the creation and execution of sales and customer success playbooks across the customer lifecycle.
Support reps and managers learning and development; including their onboarding to ongoing development through speaker series, sales kickoffs and product training.
Suggest key sales support systems/processes required to meet the rapid growth of the business to achieve revenue attainment and market development objectives.
Prepare ad hoc analysis & participate on projects as needed.
QUALIFICATIONS
Minimum 8 years in a sales, business operations, or sales operations role
Proven track record as a great cross-functional business partner and ability to lead within a cross-functional environment
Deep understanding of value drivers in recurring revenue business models
Strong problem solving and analytical skills
Excellent verbal and written communication skills
Accuracy and attention to detail
Professional and consistent work habits, strong work ethic, driven to achieve company goals
Proven ability to succeed in both collaborative and independent work environments
Proficient in Salesforce, Excel and GSuite
Proficiency in SQL is highly advantageous.
Travel required
